Return Policy

At Carroll's Jewelers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.

Return Conditions

We want you to be completely satisfied with your jewelry purchase. If for any reason you are not completely satisfied with your purchase, return it for a full refund within 30 days from the original date of purchase.

Merchandise special-ordered, customized, or custom-made items, including class rings and engraved items, cannot be returned or exchanged. Any certificates or special documentation must accompany any return, or a restocking fee may apply.

Watches must be in original condition (unaltered and unworn). All packaging, instructions, and warranty documents must accompany any return, or a restocking fee may apply.

Refunds will be made in the same manner in which payment was made at the time of purchase.  Refunds for items originally purchased with a check or cash over $100 will be made by check issued from our corporate office within 21 days of the return.  Items charged will be credited to the same account to which the purchase was charged.

Online refunds will be made in the same manner in which payment was made at the time of purchase. Items charged to a credit or debit card will be credited to the same account to which the purchase was charged. Be advised that credit companies may take up to 4-6 weeks to process a chargeback.

All returns must be accompanied by the original sales receipt.

Exchange Policy

You are also protected by our 90-day exchange policy. Within 90 days of the original purchase date, you may exchange your purchase for another item.

Merchandise special-ordered, customized, or custom-made items, including class rings and engraved items, cannot be returned or exchanged. Any certificates or special documentation must accompany any exchange, or a restocking fee may apply.

Watches must be in original condition (unaltered and unworn). All packaging, instructions, and warranty documents must accompany any exchange, or a restocking fee may apply.

All exchanges must be accompanied by the original sales receipt.

How To Receive A Web Refund Or Exchange

Please utilize the Free Return Shipping label included in your original order, ship your exchange, or return to us FREE of charge. All exchanges will be returned to the original shipping address on file unless specified.

If you do not have a Free Return Shipping label, please contact customer service at services@carrollsjewelers.com so that one may be sent to you. Please print this label and apply it to your return parcel after placing items back in the original packaging. All returns or exchanges must be accompanied by the original sales receipt or other approved identifying method. Please note the tracking number on the bottom of your Free Return Label; this will help you track your package to ensure proper delivery.

Return shipping is estimated at 2-3 business days. Once Returns / Exchanges are received, they will be processed. Refunds will be made in the same manner in which payment was made at the time of purchase and should be visible in your account 2-3 business days after processing. Be advised that credit companies may take up to 4-6 weeks to process a chargeback. Exchanges will be returned using Standard Shipping (2-3 days) and shipped out the same day received if stock is available.

Conflict Diamonds

We certify that the diamonds herein have been purchased from legitimate sources not involved in funding conflict and compliance with the United Nations resolution. Therefore, we guarantee that these diamonds are certified from sources free from conflict, based on personal knowledge, and/or written guarantees provided by the supplier of these diamonds.

Pricing

We endeavor to ensure that all pricing information set forth on this website is accurate. Despite our best efforts, however, a database error may occur, and some of our products may be incorrectly priced. If a product is listed at an incorrect price, we will not be bound to sell that product to you at the stated price. In these instances, we will contact you to determine whether you would like to purchase the product at the correct price or cancel the order.

Approximate Weight and Content

With each diamond purchase, the carat weight and gold karat content will be provided in writing.

Lifetime Diamond Trade-Up Privileges

At Carroll’s Jewelers, every gemstone purchase is accompanied by a remarkable offer: a lifetime trade-up policy. This means that any undamaged gemstone can be upgraded at any time for another gemstone of equal or higher value. However, the new gemstone must be at least $1.00 more valuable than the original diamond. To facilitate this process, customers must ensure that the original paperwork accompanies the returned gemstone, and of course, the gemstone itself must remain in pristine condition. This policy reflects our commitment to ensuring that your jewelry evolves with you, offering flexibility and value throughout a lifetime of enjoyment.

Gemstone Upgrade

We will accept a gemstone in any condition or quality. Even if the gemstone is cracked and has a million tiny scratches, we can restore it to like-new condition.

We will gladly apply the original online purchase price of your diamond jewelry toward your next diamond purchase. Your new online purchase must be at least twice the price paid for your original jewelry, and you must have a valid sales receipt

Unlimited Cleaning & Inspections (For Diamonds & Precious Gems)

Unlimited cleanings and inspections (for diamonds & precious gems) with purchase of warranty. As long as you own your diamond or precious gemstone jewelry, you may have it inspected and cleaned free of charge as often as you like under warranty.

If you have questions , please don't hesitate to contact us at:

Carroll's Jewelers
915 East Las Olas Boulevard
Fort Lauderdale, FL 33301-2311
(954) 463-3711


Carroll's Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.